Effective Date: April 24, 2025
At The Pain Center of Virginia, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us, including via SMS.
1. Who We Are
Our website address is: https://thepaincenterus.com
We are a medical practice specializing in interventional pain management. This policy applies to all data collected through our website and communication systems.
2. What Personal Data We Collect and Why
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. After approval, your profile picture may appear next to your comment.
Cookies
If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last one year. Visiting the login page sets a temporary cookie to aid login compatibility; this expires after one hour and contains no personal data.
Security Logs
We may log the IP address of visitors, user IDs of logged-in users, and usernames during login attempts for security and fraud prevention. This data is retained for 60 days and is used solely for security purposes.
Embedded Content
Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the original site and may collect data, use cookies, and monitor interactions independently of our systems.
3. SMS Communications & Consent
When you opt in to receive SMS messages from The Pain Center of Virginia, we collect and store your mobile phone number solely for communication purposes. These messages may include:
Appointment reminders
Service-related notifications
Promotional offers (if you’ve opted into marketing messages)
Message frequency varies.
You may opt out at any time by replying STOP. Upon doing so, you will receive a confirmation message, and no further messages will be sent. To opt back in, you must re-subscribe through the original sign-up process.
For help, reply HELP, or contact us directly at 304-600-7485 or admin@thepaincenterus.com.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.
Data Sharing Limitation:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging service (e.g., Twilio).
4. How Long We Retain Your Data
Comments and related metadata are stored indefinitely to support follow-up conversations.
Security logs are retained for 60 days for safety monitoring.
5. Your Data Rights
If you have an account on this site or have left comments, you may request:
An export of your personal data
Deletion of your personal data
This excludes data retained for legal, security, or administrative purposes.
6. Where Your Data Is Sent
Visitor comments may be analyzed by an automated spam detection service. Some website data may also be scanned by Sucuri SiteCheck for malware and vulnerabilities. Sucuri does not receive personal information from us unless posted publicly (e.g., in a comment).
7. Contact Information
For questions about this Privacy Policy or to make a data-related request, please contact us:
The Pain Center of Virginia
Email: admin@thepaincenterus.com
Phone: 304-600-7485